Terms of use

Searching and browsing offers is free and open to everyone. Booking requires you to be of legal age and to have the legal capacity to enter into a contract.

SoraTrave strives to keep the service available at all times, but may interrupt it for maintenance, updates or incidents, without this giving rise to compensation.

The customer creates an account with accurate information and keeps it up to date. They are responsible for keeping their password confidential and for actions taken from their account.

If fraudulent use is suspected, the customer notifies SoraTrave without delay via contact@soratrave.com.

The customer may ask to close their account at any time. Booking-related data is then kept for the period required by law, as described in the privacy policy.

In particular, it is forbidden:

• to book under a false identity or with a payment method that does not belong to you;
• to automatically extract offers, prices or data from the site;
• to disrupt the service or attempt to access other users’ data;
• to publish a false, abusive or unlawful review, listing or message.

Any breach may lead to the suspension or closure of the account, without prejudice to any legal action.

Partners (hotels, owners, bus companies, rental companies, restaurants, guides) publish their offers after their identity has been checked and approved by the SoraTrave team.

The partner guarantees the accuracy of its listings: real photos, prices, availability, amenities and cancellation conditions. It honours confirmed bookings.

Identity documents and supporting documents provided by partners are kept confidential and are only accessible to the verification team.

Commercial terms (commission, payouts) are covered by a separate agreement with each partner.

Only customers who have actually stayed or travelled may publish a review. SoraTrave does not edit reviews but may remove a review that is false, abusive or unrelated to the service.

No rating or review is shown for a property that has not yet received one.

Sora AI is a conversational assistant based on artificial intelligence. It helps you plan a trip and find offers available on SoraTrave.

Its answers may contain errors. Prices, availability and conditions only apply once confirmed in the booking summary. Information on visas, health or safety is general and must be checked with the relevant authorities.

The number of messages may be limited to maintain service quality. Never share your card details or passwords with Sora AI.

The site’s elements (brand, logo, texts, design, code) are the property of SORATRAVE or its partners. Any reproduction without written permission is prohibited.

The site links to third-party services (payment, airlines, eSIM providers). Their use is subject to their own terms; SoraTrave is not responsible for their content.

SoraTrave may update these terms. The applicable version is the one online on the day of use; a booking remains governed by the terms accepted when it was paid.

These terms are governed by Ivorian law. Failing an amicable agreement, any dispute falls under the jurisdiction of the competent courts of Abidjan.