Terms of sale

SoraTrave lets you search, compare and book travel services supplied by providers: airlines and their distributors, hotels, apartment owners, bus companies, car rental companies, restaurants and eSIM plan providers.

Unless stated otherwise before payment, SoraTrave acts as an intermediary: the transport, accommodation, rental or dining contract is concluded between the customer and the provider, whose name and conditions are shown before payment.

A booking is final once the customer has checked the summary (service, dates, travellers, total price, cancellation conditions), accepted these terms and paid the price.

The customer guarantees that the information entered is accurate: first and last name as shown on the passport or ID document, dates, contact details. A name error may lead to denied boarding or change fees charged by the provider.

The booking is confirmed by an email containing its reference. For flights, the e-ticket and the airline reference (PNR) are sent once issued.

Answers from the Sora AI assistant are for guidance only. Only the information and price shown in the summary, just before payment, are binding.

Prices include all taxes and SoraTrave service fees, unless stated otherwise in the summary. Optional extras (bags, seats, options) are shown before being added.

Visitors can display prices in the currency of their choice (CFA franc, euro, dollar…). This display is an indicative conversion. The exact amount and currency actually charged are shown on the payment button.

Prices for flights and some accommodation depend on real-time availability and may change until payment.

Payment is made by card, via Stripe, or by Mobile Money, via Flutterwave. SoraTrave does not store any card data.

Card payments are charged in euros when the service is sold in CFA francs, at the fixed rate of €1 = 655.957 XOF. Any exchange fees charged by the customer’s bank remain payable by the customer.

A booking is only confirmed once payment has actually been received. If payment fails or is abandoned, no service is booked.

For business customers, payment may be taken from the company wallet, under the approval rules set by the company.

Cancellation and change conditions are those of the provider. They are shown before payment and repeated in the confirmation email: non-refundable, refundable with fees, or free until a given date.

The customer requests cancellation from their “My bookings” area or via contact@soratrave.com, quoting the booking reference.

When a refund is due, it is made to the original payment method. With the customer’s agreement, it may be credited to their SoraTrave wallet. Fees retained by the provider and, where applicable, SoraTrave service fees shown before payment are not refunded.

Refund times depend on the provider and the payment method: generally allow up to 30 days after the provider’s approval.

Accommodation, transport, vehicle rental, dining and leisure services provided on a specific date or for a specific period are not subject to a right of withdrawal. Only the provider’s cancellation conditions apply.

An eSIM plan can no longer be cancelled once activated or installed.

If the provider cancels or significantly changes the service (cancelled flight, unavailable accommodation, discontinued route), SoraTrave informs the customer as soon as it becomes aware of it and helps them obtain, at their choice, an alternative or a refund of the amounts paid for the service concerned.

The customer is solely responsible for their travel documents: valid passport (often at least 6 months beyond the return date), visa, vaccination record, travel authorisation for minors. Information given by SoraTrave on these formalities is indicative: the customer must check it with the relevant authorities or embassy.

Denied boarding or refused entry due to a missing or invalid document does not entitle the customer to any refund from SoraTrave.

Each provider is responsible for the proper performance of its service. SoraTrave is responsible for correctly transmitting the booking and payment to the provider, and for the accuracy of the information it publishes itself.

SoraTrave cannot be held liable for any delay, cancellation or damage attributable to the provider, the customer, a third party or force majeure.

Any complaint is sent via contact@soratrave.com, with the booking reference, preferably within 30 days after the end of the service. We acknowledge receipt within 48 business hours.

In case of disagreement, the parties first seek an amicable solution. The customer may also contact consumer associations or the relevant services of the ministry in charge of Trade.

Data needed for the booking is passed on to the provider and to payment services. Its processing is described in the privacy policy, in accordance with Law No. 2013-450 of 19 June 2013 on the protection of personal data.

These terms are governed by Ivorian law. Failing an amicable agreement, any dispute falls under the jurisdiction of the competent courts of Abidjan, subject to consumer protection rules.